SHIPPING & RETURNS
UK ORDERSWe offer a variety of postage options for the UK, ranging from second class to tracked 24.
If a signature is required on delivery and you are not in when delivery is attempted, a card will be left and your order will be taken back to the post office. You can make arrangements with Royal Mail for collection or re-delivery.
INTERNATIONAL ORDERSWe ship worldwide.
All International orders are sent via Royal Mail International Tracked & Signed, or International Tracked.
Both services aim to deliver from the UK within 7-10 working days.
EXPRESS SHIPPINGIf you need your package by a specific date for a special event please email email@example.com to arrange. Please note there will be an additional fee.
We can use DHL or Royal Mail Special Delivery (UK) and MyHermes for an express 3 day service (International).
Please also check with customer care beforehand that the item is in stock or that we can produce it in the time frame.
DUTIES AND TAXESAny import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. We have no control over these charges and you should contact your countries customs department for information.
We declare all items at their full price and will not alter this amount to decrease international custom fees. Please do not ask, we will decline.
If you refuse your parcel from KENNEDY then you are responsible for the shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KENNEDY.
Please note that since the UK is no longer part of Europe, countries within this area will now be subject to customs fees.
At KENNEDY you are our priority, so if you're not 100% satisfied with your purchase, we will offer you a simple return.
We allow for a maximum period of 18 days from the date of dispatch to return your item. The item must be unworn/unused with tags attached.
We do not offer free returns. Any items being sent for refund will be done so at your own cost.
However, if you have been sent an incorrect/faulty item, then this cost will be refunded back to you. Please contact us before you post your item to arrange this.
The maximum amount that can be refunded for International order is £18 and £4 for UK Orders.
Please use recorded delivery as we do not accept any liability for lost packages.
OUR RETURN ADDRESS:
79 Aurs Glen
Glasgow G78 2LJ
Please allow 21 days for your refund to be completed.
STILL NEEDING SOME MORE INFOMATION?
Email us: firstname.lastname@example.org
We operate a 24/7 customer service email and we aim to reply to all enquiries within 24hrs.